The product I purchased on this site is not working, what do I do?
Please contact us at ourcuratedhouse@gmail.com and we will help you.
For further diagnostics, you may call us at 8818-9193 / 0917-704-3895 or send an email at ourcuratedhouse@gmail.com
Does a warranty cover your products?
All of our Furniture are covered with a one-year warranty. If you receive a damaged or defective product, or it was damaged within the covered warranty period, you can bring it to our office at #516 EDSA Cor. Liberty Ave., Brgy. Socorro, Cubao, Quezon City. In order to return your product, you must provide the following:
- Actual product with packaging still intact
- Sales invoice of the said product
Can I cancel my order?
You can cancel your order if the item has not been dispatched from our office. You may call us at 8818-9193 / 0917-704-3895 or send an email at ourcuratedhouse@gmail.com
Are the warranties transferrable?
Warranties are non-transferrable.
If a product is replaced, is the warranty extended?
Warranties are not extended.
What should I do if my product is damaged during shipping?
In case your product/products were damaged during shipping, you may bring it to our office at #516 EDSA Cor. Liberty Ave., Brgy. Socorro, Cubao, Quezon City along with the sales invoice. Please send us an email at ourcuratedhouse@gmail.com and wait for our reply before you return the damaged product/s.
Are items refundable?
All items are non-refundable.
